Questions & answers

All the answers to your concerns!


Frequently asked questions

You will find several answers to your questions. Please do not hesitate to contact us directly for more information or if you have any further questions!
We are conscious about how important your pet is to you. Unfortunately, it is impossible to bring it to the shelter with you. Maybe a close friend or family member could take care of it during your stay.
Call us at 418 748-7654. A social worker will answer your call, listen to you and evaluate the situation. If you feel you are in a dangerous situation, go ahead and call the police.
: At the Maison d’hébergement l’Aquarelle, we are there to support and guide you through your decision-making process, while respecting your rhythm and your needs. The decision to leave your spouse is 100 % yours, and we are not there to judge.
We ask you to bring one luggage per person and refer yourself to the items on the protection scenario.
We make considerable effort to offer bilingual services. Certain members of our team are bilingual. If not, we will get help with technologies that are available to us to communicate with you.
Unfortunately, we don’t pay for transportation.